At Nievin Live Mart, we strive to provide our customers with the best shopping experience possible. As part of our commitment to transparency and customer satisfaction, please read our Refund Policy carefully.
Order Confirmation
Once an order is confirmed and processed, we do not provide refunds, returns, or exchanges for reasons such as color, size, or flavor preferences. It is important to review your order carefully before confirming to ensure that all details are accurate.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We may require photographic evidence or other documentation to assess the issue. Upon verification, we will work with you to provide a suitable resolution, which may include a replacement or store credit.
Cancellations
Orders cannot be canceled once they have been confirmed and processed. Please double-check your cart before completing your purchase to avoid any inconvenience.
Exceptions
Our refund policy may not apply in certain situations, including but not limited to:
- Orders placed with promotional discounts or during clearance sales.
- Items damaged due to misuse, neglect, or improper handling after delivery.
- Products with an expired shelf life or perishable items.
- Customized or personalized items.
Contact Us
If you have any questions or concerns about our Refund Policy, please feel free to contact our customer service team at [WhatsApp number: +6011-54559887] or email us at [hello.nlm@gmail.com] We are here to assist you and address any issues you may encounter.
By placing an order with Nievin Live Mart, you acknowledge and agree to abide by our Refund Policy as outlined above. Thank you for choosing Nievin Live Mart for your shopping needs.